TERMS & CONDITIONS

Rental

Bookings are made through Fuškulin d.o.o. on behalf of the owner of the property at the price advertised.

Booking and Payment

Standard Terms:
There is a 30% deposit payable on booking.
The balance is payable 5 weeks before arrival.
If a booking is made 5 weeks or less before arrival, full payment is required on booking.
Unless special Terms & Conditions apply.

How to Book

Bookings are made directly with Fuškulin d.o.o. Customers choose a property from our web site and submit an availability form. Once dates and availability have been confirmed, the property can be held for 3 days if time is required to book flights. Please contact us if required. Once a booking form has been received, the Villa will be held for 10 days awaiting receipt of deposit. On payment of the deposit, the booking will be confirmed. If the deposit is not received within the 10 day period we cannot guarantee that the dates will still be available as some properties automatically cancel provisional bookings, if no confirmation has been received from us. Please keep us updated as to the type of payment being made, expected time of arrival and if there are any delays, to avoid disappointment. You will be advised of the balance and due date. On receipt of the balance payment, not less than 8 weeks or 12 weeks in the case of special terms & conditions before arrival, all details regarding directions, arrival and arrangements for the hand over of keys will be sent out. A voucher will also be included, which should be presented on arrival. If the balance payment is not received on time, the booking will be put on hold, pending cancellation until the balance payment or a written cancellation from the client is received. If booking is made less than 8 weeks (or 12 weeks in the case that Special Terms & Conditions apply) before arrival, full payment is required at the time of booking. Confirmation and all details will be sent to the person in the group making the booking. This person should be over 21 years of age and have the authority from all persons in the group to make the booking. The names, age and the birthdate of all people in the group should be listed on the booking form.

Cancellation by you

Standard Terms
Cancellation fees are as follows: Length of time before arrival when we receive your cancellation in writing.
30% deposit – non refundable
between 8 weeks – 3 weeks before arrival – lose 50%
At 3 weeks or less before arrival – 100% We strongly recommend all customers to purchase trip cancellation / travel insurance.

Cancellation / Changes by us

If for any unforeseen reason we have to change your booking, we will do our best to offer you alternative accommodation of the same standard and if possible in the same / similar location. If we have to cancel your booking for reasons beyond our control, we will refund all monies in full. No extra monies will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred. We strongly recommend all customers to purchase trip cancellation / travel insurance.

Late Arrival / Early Departure

No refunds will be due, if the customer is unable to arrive on the expected day due to travel problems. This also applies in the case of early departure.

Arrival / Departures times at your accommodation

Arrival /departure times will be indicated on your final arrival details as well as on the page pages. These times are set in order that they can best accommodate both arriving and departing guests. If you require an earlier arrival time that indicated please ask in advance and we will see if it is possible. We cannot guarantee and early arrival will be possible at all accommodation we need the allocated time to clean and prepare the accommodation for you. Owners reserve the right to refuse entry if you arrive earlier without any prior warning. Accommodation needs to be vacated at the indicated time to allow staff to clean for the following guests. Please plan your trip accordingly or make additional arrangements if your flight times do not match up with the time you need to vacate the property. We cannot be held responsible for guests not being allowed entry if arriving or departing outwith the designated times indicated, without prior warning and without prior agreement with the owner.

Security Deposit

This is usually payable in cash (euros) on arrival. It will be held and returned to you at the end of your stay. In the rare event of damage or large breakages, that are not considered normal wear and tear, the customer will be liable and the owner will deduct the cost from the deposit. This is at the discretion of the owner. Where the damage done exceeds the amount of the security deposit, customers will be liable to pay the difference to cover any damage incurred in full. Guests are kindly asked to leave their accommodation in a clean, orderly condition. All rubbish is to be disposed of in the proper manner and the kitchen area is to be left clean and tidy.

Items, equipment, interiors/exteriors at the property

Guests are requested not to tamper with any materials / equipment at the property used for maintenance, pool maintenance (including robots for pool cleaning and/or chlorine), any equipment or vehicles or items belonging to the property owner that are in the vicinity of the villa or in cupboards or lockers etc. Children must be supervised at properties at all times and should not be allowed to play with any items/ equipment that belong to the owner. Apart from being dangerous in some cases, if these items are not used in the correct manner they will be damaged and any damage will be charged for. Any damage will be deducted from the security deposit paid. Where the damage exceeds the amount of the security deposit then guests will be liable for the full amount due.
Guests are responsible for any children in the group at all times and should make sure they do not deface/ interiors or exteriors including pool terraces during their stay.

Occupancy / Number of guests

The capacity of each property has been decided by the owner according to the size of the villa and facilities at the property. The maximum number of guests is stated on each web page, if you are unsure for any reason, please check on booking. We would ask customers to state clearly when booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this has to be agreed on booking and any changes have to be advised prior to arrival. We reserve the right to refuse extra guests if the number exceeds the maximum capacity of any given property after a booking has been made. No additional guests may be added after booking unless we have been advised in advance and have agreed. If extra guests arrive at the property on or after the arrival date unexpectedly, the owner is within his rights to turn the guests away or make an additional charge. Tents, camper vans or any other form of camping are strictly forbidden at any of the properties.

Registration of Guests

On arrival guests will be asked for their passports or identity cards, so that we can register guests in accordance with Croatian regulations.

Washing Machines

Our acommodation have a washing machine and laundry room. Washing supplies have to be bought by the guest.

Internet

Internet connection is available at all of our properties. For working WI FI connection guests’ laptops need to be configured correctly to enable them to connect abroad before departure. If they need technical assistance on arrival this service is not included in the rental and will be charged for. If guests require additional hardware to be able to connect due to the non compatibility of their own personal laptop, the owner cannot be held liable for any costs incurred. All costs either for technical assistance or additional hardware required for personal computers are to be paid by the customer.

Utilities

Utilities ie, water, gas, electricity are included.

Air Conditioning/Heating

All our properties have Air Condition installed and fully working.

Satelite TV

All our properties have Sat TV installed and fully working.

Local Tourist Tax/ City Tax

Many town halls are introducing local tourist taxes. These taxes are paid locally on arrival and require to be paid in cash. The taxes are set and collected by the town hall. Owners of villas collect them on behalf of the town hall. We are updating our information as we receive notification of any new taxes. As these are new and are being introduced all the time we cannot be held responsible if we have not been informed of them or they have been introduced very recently and we have not had time to update our information to you. We will try our best at all times to inform you of any local changes before your trip but if are unable to do this for any reason, the taxes will still apply and still be due in cash direct to the property on arrival. Please note that any local taxes applicable are completely outwith our control or our property owners control and are set and collected by local governing bodies.

Accidents, Injury or Theft

Fuškulin d.o.o. cannot be held responsible for any accident or injury whilst on holiday. We strongly recommend all customers to take out adequate travel insurance to cover health care, cancellation, travel, accident and injury, etc. European residents are advised to obtain an E1.11 now available in card form. This entitles the holder to benefit from reciprocal health agreements, which exist between certain European countries. Please note, that this does not substitute travel insurance in any way and does not cover emergency repatriation if required. Fuškulin d.o.o. cannot be held responsible for the theft of any personal belongings whilst on holiday. Guests are advised to close all doors and windows (even in isolated, country locations) when leaving the property and make use of safes for valuables, where supplied.

Problems/Complaints

We will try to do our very best to resolve any problems that might crop up regarding your accommodation. But in the event of difficulty,we should be contacted immediately (within 24 hrs), so that we can resolve the situation for you as quickly as possible. Please bear in mind that if you do not communicate a problem to us immediately it makes it very difficult for us to help you. Problems or complaints received at the end of a holiday will not be taken into consideration. Each complaint will be assessed individually.

Owner

The owner reserves the right to visit the property at any time by giving prior notice.

Smoking Policy

All of our acommodations are strictly non smoking. Guests are not allowed to smoke inside the house.

Pet policy

Pets and animals are not allowed without advanced agreement.

Changes to our Terms & Conditions

We reserve the right to update / changes our Terms & Conditions at any time without prior warning. All changes will be updated to this online page and these terms and conditions will be considered valid at all times. Guests should refer to this page for any recent updates/ changes.